Setting and Communicating Expectations
Protect yourself. When you’re focused on a high-priority task, buy yourself a mental escape from unnecessary intrusions. For example, when I’m writing — my highest-concentration task — I put an automatic reply on my email telling people I’m not checking messages till a certain time of day, and offering my mobile number in case of an emergency. By telling people not to expect an instant reply, you buy yourself some time to focus, while reassuring them that you will pay attention — later. Including your phone number signals your willingness to respond but also makes people think twice about whether their request truly needs immediate attention.
Document and communicate progress. Seeing momentum helps your team leaders feel empowered and in control. Be up front when problems arise. The earlier you say, “I’ve got a conflict and might have trouble delivering 100%,” the more leaders will trust you. One seasoned team member in our research said many of his responses to team requests are simply two words: “On it.” Even this super-brief response tells colleagues that he received their request, so they know he’ll follow up when he can provide more details.
Optimizing Your Development
Know thyself. A big downside of multiteaming is the truncated exposure to experts from different areas, reducing both your chance to learn from them and your ability to create an impression. Under time pressure, the temptation is for each person to contribute where they already have deep knowledge, rather than investing in members’ learning and growth. You need to own your development goals and your progress toward them. Figure out who else on the team you want exposure to. Make your development goals explicit, to both your team leader and those experts.
Force thyself. After identifying your development goals, block out time for actual learning. Research shows that a critical determinant of learning is time spent reflecting on and integrating new information. This is a challenge, because multiteaming forces us to jump between projects with the express goal of reducing downtime. Therefore, you need to intentionally and explicitly schedule time for reflection. Obviously, you can’t go overboard and become a bottleneck just to carve out contemplation time, but make sure team members see reflection as “real work.”
Across the world, the significant financial benefits of multiteaming mean it has become a way of life, particularly in knowledge work, despite the stresses and risks it can pose for people working across multiple teams at once. As one of those team members, you can manage the trade-offs of working in an overcommitted organization and reap some of the benefits yourself.
This blog first appeared on Harvard Business Review on 11/07/2017.