Is improving leadership even on the radar screen in the public relations profession? The short answer appears to be no, according to the results of the Plank Center’s Leadership Report Card 2019. Though numerous blogs, articles and research studies in our field recognize the importance of improving leadership to help the profession achieve positive outcomes, the industry struggles to make it happen.

This interview talks about both, how Virginie Helias as a Marketing Leader discovered Sustainability to be a positive business driver and how she helped the P&G corporation to embrace it as such, formulate a mission and operationalize it. An undertaking she illustrates with many examples and which is still ‘work-in-progress’ across the company and the industry.

Why don't CEOs and communicators agree on the role and future of the function? The 2019 Global Communications Report from USC Annenberg School for Communications and Journalism highlights at least three disconnects between company leaders and the communicators who work for them: the purpose of communications, the point of communications, and how tech will contribute to the field.

What does the Director of Communications at Microsoft Digital, Services, and Success think of internal communications? Tom Murphy says there's no longer one way to approach communications. Companies, he says, must measure the effectiveness of programs and combine that with insights into the organization.

Are you acting like Amazon? B2B companies need to evolve with their customers' expectations and that means you must improve your digital customer experience–just like Amazon does.

How do executives perceive internal communication and what role and value do they want to see in their communication team? IC Kollectif reviewed recent surveys and reports from renowned organizations and experts to get an overview of their perceptions and expectations. The findings are published in Internal Communication in the Eyes of C-Suite Leaders.

Are humans in danger of developing relationships with artificial intelligence agents? In research exploring this question, Martin Waxman learns that most people say that children should be polite to AI agents and that there are instances in which they would trust the recommendation of what an AI agent said over a person. As this scenario becomes more likely, communicators need to consider their role in the beneficial deployment of AI.

Which professions are likely to survive the onslaught of artificial intelligence and other technological advancements? If internal communications wasn't in your answer, you need to realize what you're missing.

Sangeet Paul Choudary joins JP Kuehlwein to explore the seemingly unstoppable growth of platform businesses across industry sectors. What drives the success of an Amazon, Uber or Facebook? How can traditional "pipeline companies" evolve to compete with this platform model? What are its relative strengths and vulnerabilities in the realms of branding, financials, operations, and organization?