Executive Series: When the Big Change Comes, Will You Be Ready?
September 25 | Pat Stortz, Head of Employee Communications, AT&T | Comments (0)
Organizational change is hard for everyone, but opportunities often present themselves when there's turmoil. There are some simple tips that people facing change should remember, including avoiding catastrophic thinking and refraining from rushing to judgment. For all parties involved, communications are key. Communicate early and often and tell people everything you know.
Perspectives on Artificial Intelligence, Customer Experience and Innovation from Adobe’s Chris Duffey
September 25 | Terrence Sooley, Program Director, Customer Experience Leadership Conference, Supplier Relationship Management Conference and Procurement Seminar, The Conference Board | Comments (0)
Artificial Intelligence is the most effective method for engaging customers, fueling innovation, and accelerating personalized customer experiences. AI is a differentiator in the customer experience space because it can capture enormous amounts of data, analyze it quickly, and produce targeted, personalized experiences that engage consumers. Being able to deliver personalized, empathetic customer experiences quickly, will allow organizations to secure happier, more brand loyal customers.
On Governance: Dear Washington: How can we miss you if you don’t go away?
September 25 | Robert Lamm, Shareholder, Gunster Law Firm, Senior Fellow, Governance Center | Comments (0)
President Trump’s proposal to change financial reporting to every six months from quarterly and Sen. Elizabeth Warren’s American Capitalism Act are two examples of how Washington puts forth “slapdash” efforts instead of wholistic ones to address governance issues.
Artificial Intelligence: The Key Unifier Between the CIO and CHRO
September 24 | Amy Lui Abel, Ph.D., Managing Director, Human Capital, The Conference Board | Lyle Yorks, Professor of Adult Learning & Leadership, Department of Organization and Leadership, Teachers College, Columbia University | Comments (0)
Current debates regarding the future of AI often center around its impact on front-line workers and business operations. But companies should place more priority on the role AI will have on the C-Suite. Both now and even more so down the road, the implications of AI will warrant unprecedented collaboration between two key roles: the Chief Human Resource Officer (CHRO) and Chief Information Officer (CIO).
Customer Experience: Lowe's, Ingredion, and B|O|S head toward “North Star”
September 24 | Joan Greco, Program Director, Cybersecurity Seminar, Innovation Master Class, Change Management Seminar, and Women's Leadership Conference, The Conference Board | Comments (0)
Regulatory, structural, and behavioral challenges give companies an opportunity to differentiate themselves on customer experience. Enterprises in heavily regulated fields can differentiate by melding compliance into superior CX. For manufacturers, making the impact on the customer tangible for those far from direct customer contact creates opportunities for improved training and metrics. For retailers, competition for customer attention drives CX leaders to design for emotional connections.
The Risk of a UK Recession is Growing
September 18 | Ilaria Maselli, Senior Economist, The Conference Board | Comments (0)
Continued uncertainty over the outcome of Brexit negotiations is not helping. Unemployment in the UK now stands at its lowest level in four decades. Gross domestic product growth at the start of the third quarter of 2018 also shows an economy in decent shape, having grown faster than in the prior two quarters.
CEO Activism in 2018
September 18 | Nicole Graney, Communications Assistant, Institute for Public Relations | Comments (0)
Nearly half of Americans believe CEOs can influence the government, although that doesn't necessarily mean the country thinks CEOs should speak out about social issues. Americans are split on whether company leaders should try to use their influence in the public domain, but doing so could benefit the business, since nearly half of the country would be more likely to purchase from a company whose CEO has taken a stance on an issue that they agree with.
Executive Series: Bosses—The Great Ones
September 18 | Pat Stortz, Head of Employee Communications, AT&T | Comments (0)
Recognizing and appreciating the positive influence of great bosses can help you understand what you value in your career. Great bosses know how to cultivate loyalty for life from the people who work for them. They treat you as a trusted partner, make you feel smart, give you great work, serve as a mentor, and do the unexpected. But working for a great boss can be a once-in-a-lifetime experience, so it’s important for employees to notice when it’s happening and show some gratitude.
On Governance: State Law Implementation of The New Paradigm
September 17 | Martin Lipton, Founding Partner, Wachtell, Lipton, Rosen & Katz | Comments (0)
With, among other things, the embrace of corporate purpose, ESG, and long-term investment strategy by BlackRock, State Street and Vanguard; the adoption and promotion by the World Economic Forum of The New Paradigm; and the introduction of legislation by Senator Warren to achieve stakeholder corporate governance by way of mandatory federal incorporation, it is clear that we are at a new inflection point in the development of corporate governance.