Tom Grothues

Program Director, Customer Experience Council The Conference Board

Tom Grothues True
Tom Grothues

Tom Grothues

Program Director, Customer Experience Council

The Conference Board

Tom Grotheus is the owner of Tom G Consulting Group, LLC. Established in 2021, the consulting practice focuses on assisting firms to deliver contact center operational excellence and accelerate customer-centric culture transformation.

With nearly three decades of financial services experience at USAA, culminating in leading USAA’s largest sales and service member-contact team as a senior vice president, Tom has a proven record of aligning large organizations to deliver best-in-class results, while balancing exceptional outcomes for the customer, the firm, and its employees.

A BBA and MBA graduate of San Antonio’s St. Mary’s University, Tom is also a Chartered Property & Casualty Underwriter.