Scott Rowland has been in the technical writing, training, and instructional design fields for the past 25 years. Prior to joining PoliteMail in early 2022, he co-founded and led a nationwide training firm called The Highly Trained Eye for 15 years. In addition, Scott has headed up training teams from 10,000+ employee organizations to start-ups, including El Pollo Loco restaurants, American Home Mortgage and Washington Mutual Bank. Scott’s passion lies in demonstrating the ROI of training, transforming “devspeak” into easy-to-read information, and leadership development.