As a Senior Benefits Analyst, Leah serves as a strategic partner and trusted resource within the Benefits function, ensuring that operational excellence and team member experience remain at the forefront of every initiative. She leads day-to-day health and welfare plan administration while maintaining a strong focus on vendor performance, compliance integrity, and seamless service delivery.

Leah supports the overseeing of U.S. benefits operations for a global organization, managing relationships with medical, pharmacy, wellness, and voluntary benefit vendors to ensure accountability, responsiveness, and alignment with organizational goals. She facilitates regulatory compliance efforts including ACA reporting, 5500 filings, federal and state disclosures, and HIPAA incident coordination, while strengthening governance controls and internal processes to reduce risk.

A passionate advocate for team members, Leah approaches benefits not simply as a program to administer, but as a critical part of the team member experience. She collaborates closely with HR, payroll, finance, legal, and external consultants to support annual enrollment strategy, resolve complex and sensitive claims, and provide thoughtful education that empowers team members to make informed decisions. Her background in leave of absence administration further reinforces her commitment to supporting team members through some of their most important life moments.

With more than 20 years of progressive experience across corporate and professional services environments, Leah is known for building strong vendor partnerships, improving operational efficiency, and serving as a steady, solutions-oriented advisor to leadership and team members alike. She is deeply motivated by assisting in the creation of benefit programs that not only meet compliance standards, but genuinely support the wellbeing of the Global Payments workforce.