Kelly Deutsch is a seasoned professional with over two decades of experience in benefits administration, customer service, and process improvement. Currently serving as Benefits Senior Manager at Baker Tilly Kelly manages the firm’s benefits. She is responsible for setting and overseeing annual open enrollment deliverables, coordinating internal and external support resources, and ensuring the timely completion of all commitments. Kelly excels at streamlining processes to meet organizational goals. Her proactive approach to resolving complex issues and fostering cross-functional collaboration has earned her a reputation as a trusted advisor within the firm. She works closely with Human Resources and Payroll staff to ensure accurate eligibility and payroll processing. Kelly’s leadership is characterized by a commitment to transparency and fostering a culture of responsiveness. Her ability to adapt to evolving regulatory requirements and leverage technology for process automation has significantly enhanced operational efficiency at Baker Tilly.

Prior to joining Baker Tilly, Kelly contributed to Siemens Business Services as part of the Office of Continuous Improvement. Her responsibilities included quality assurance reporting,  database management, trend analysis using MS Access, employee training, and customer care reporting. Kelly’s commitment to improving helpdesk performance and enhancing customer service laid a strong foundation for her future leadership roles.