Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.