Aileen Palmer is a seasoned leader in the health and benefits space, with deep expertisespanning employee benefits, wellness, and global health. She currently serves as Head ofCustomer Operations at Benepass, a modern benefits platform transforming how companiesdeliver and manage flexible, global benefits. In this role, Aileen oversees the full customerlifecycle—from implementation to long-term support—ensuring a seamlessand strategicexperience for employers and their employees.

Aileen leads the teams responsible for designing and executing operational processes thatmaximize client satisfaction and drive long-term success. She works closely with employers toalign Benepass’s innovative benefits offerings with each organization’s goals, helping them buildtailored programs that meet the evolving needs of their workforces. Her passion for operationalexcellence and deep understanding of the benefits ecosystem make her a key advisor tocompanies navigating the complexities of modern employee benefits.

Prior to joining Benepass, Aileen held senior roles at leading health and wellness companies. AtBetterUp, she led technical program management efforts to expand platform offerings globally,and at Modern Age, she played a pivotal role in operations during the company’s early growth,helping launch their digital and in-person healthcare offerings. She also spent several years atCollective Health, where she helped scale product and operations functions, supporting largeemployers in delivering integrated healthcare benefits.

Earlier in her career, Aileen worked in global health and development at organizations includingthe World Food Programme, Results for Development, and the Centers for Disease Control andPrevention, focusing on nutrition, maternal health, and data-driven program design. She holds aMaster of Public Health from the Harvard T.H. Chan School of Public Health and a B.A. from theUniversity of Pennsylvania.

With a rare combination of startup operations experience, customer success leadership, andpublic health expertise, Aileen brings a strategic and human-centered perspective to the futureof benefits