Katie Bairhalter is an accomplished customer success and operations leader with a proven track record of driving customer outcomes and operational excellence. With expertise spanning customer success management, implementation, and cross-functional program leadership, she brings a strategic and people-centric approach to building relationships and delivering value.

In her work, Katie leads initiatives focused on customer experience, operational efficiency, and scalable growth. She has overseen customer onboarding and implementation programs, partnered closely with internal product and operations teams, and helped organizations design processes that support long-term client success. Her ability to translate complex customer needs into actionable solutions makes her a trusted partner to both customers and internal stakeholders.

Earlier in her career, Katie developed a strong foundation in project management, product ownership, and client-facing roles, giving her a well-rounded perspective on how teams collaborate to deliver exceptional outcomes. She is especially passionate about building systems and teams that balance operational rigor with empathy and flexibility.

Katie graduated from Purdue University and brings a thoughtful, execution-oriented mindset to her work, with a consistent focus on creating meaningful, lasting customer experiences.