Jay Krishnaswamy is Executive Director of Consumer Engagement & Analytics at CVS Health. In this role, he leads a team of product managers and data scientists to design and deliver enterprise-wide enhanced messaging programs across Aetna. His work includes building advanced solutions such as Rich Communication Services (RCS) and automated personalized journeys, aimed at creating more meaningful, interactive, and data-driven experiences that deepen consumer experience. Prior to joining CVS Health, Jay was a consultant at McKinsey & Company, where he advised leading insurance companies and government organizations at the intersection of healthcare and technology. He holds a Bachelor of Business Administration from Emory University.