Position Summary

The Member Development Associate, Europe (MDAE) position is an engagement and sales support position for the European Regional Director team. The primary function of the MDA role is to work directly with member executives (all modes of communication: telephone, email, virtual, in person meetings at events etc.) in the context of the account strategy to increase utilization within member companies. The MDAE partners with the Regional Director to help the territory achieve its revenue targets.

Reporting Relationship

The Member Development Associate reports to Regional Directors in their designated region. The MDAE also works in conjunction with Accounting, Council Managers, and the Knowledge Organization on matters related to member relations.

Principal Direct Activities

Developing Member Engagement Strategies

  • Uses techniques in the Member Engagement Workbook to help to develop an overall Member Engagement Plan appropriate to the specific member company
  • Supports various Live Engagement activities to ensure TCB researchers and Local experts deliver presentations to members through in-person briefings and webcasts
  • Generate, orchestrate and conduct conversations with contacts from member companies (from various functions and levels) to help the member to utilize the benefits of membership (insights from research and insights from peers)
  • Participates in the development of account strategies, including gathering research on the company through secondary resources
  • Gather and assemble member activity in appropriate mediums (PowerPoint/Excel) that displays member activity in a compelling way to be shared with members
  • Support DAS member engagement efforts, including securing appointments
  • Develop and execute MDAE Engagement Plans (which includes contact & utilization analysis)
  • Transition new member engagement efforts after sale and after first year renewal from New Member Account Manager
  • Target, solicit, design and execute member benefit web tours
  • By means of department’s renewal engagement cycle, ensure that members are fully engaged 3 months prior to renewal date

New Business Development in the Region

  • Supports Member, City Briefings and CEO Business Roundtables in designated territory
  • Secures targeted attendees, including MDAE warm touch contacts
  • Engages with members at the event
  • Develops appropriate follow-up with participants and no-shows
  • Prospects for new members directly through contacts established through various outreach activities
  • Prioritizes leads generated through content marketing
  • Sets up in person and telephone meetings with prospects and the Regional Director
  • Coordinates with Council Managers and Center leaders to identify up-selling opportunities to higher levels of corporate membership

New Business Development in the Region

  • Using the department’s prescribed renewal process ensures that invoices are sent out in a timely fashion with maximum increases and with a renewal package that summarizes and displays member activity in a compelling way

Implement Renewal Process

  • Using the department’s prescribed renewal process ensures that invoices are sent out in a timely fashion with maximum increases and with a renewal package that summarizes and displays member activity in a compelling way

Delinquents

  • Using the department’s prescribed delinquent process ensures that all invoices are followed up on in a timely fashion and that all key stakeholders are kept apprised of the status of the delinquents. Working with assigned DAS, manages territory, increases (opportunities) to ensure that maximum increases are pursued with members

Member Servicing

  • Respond to customers inquiries; Ensure that the company structure for member companies are accurately reflected in Sugar including all key titles and domain names
  • Undertakes departmental tasks as delegated by the Executive Director, Business Development, EMEA
  • Other duties as assigned.

Desired Qualifications and Requirements

The ideal candidate must:

    • Have a strong interest in marketing, sales and customer service
    • Language capabilities for the designated region
    • Have Bachelor’s degree (a plus if majored in Marketing) and 2 to 5 years of sales experience or the equivalent
    • Be self-motivated with the ability to work with minimal supervision
    • Be proactive
    • Have good attention for details
    • Possess excellent communication skills (verbal and written)
    • Have good organizational skills with an ability to prioritize and multitask
    • Be able to exercise good judgment
    • Be a team player with customer service mentality
    • Proficiency in Word, Excel and PowerPoint is a must

Familiarity with various telecommunication software (ZipDX, Skype) and Adobe is a plus

Apply for Member Development Associate using the link below:
https://workforcenow.adp.com/jobs/apply/posting.html?client=tcb1&jobId=165008&lang=en_US&source=CC3