Quality Management Webcasts
The Subtle Impact of Exclusion: Overcoming Unconscious Bias
12 January, 2015 | Special Webcast | 1:55
Subtle behaviors in the workplace can hinder collaboration and undermine diversity efforts. Maximize business impact by focusing on inclusion, using daily practices that allow your workforce to contribute all their talents.
Bringing Depth to the Conversation About Executive Presence
04 December, 2014 | Conference KeyNotes | 3:16
In this session, you’ll learn about a research-based model that frames executive presence in three dimensions – character, substance, and style – and an actionable approach to assessing and developing presence and influence.
Mitigating Unconscious Bias in Performance Management
18 November, 2014 | Conference KeyNotes | 3:01
Explore four biases prevalent in the performance review process and how to mitigate them. Learn how to ensure a robust talent pipeline by understanding the mechanisms of bias and its manifestation in the decisions of the daily workplace.
B-Cause: Accelerating Organizational Transformation
17 November, 2014 | Conference KeyNotes | 1:29
Discover why you need to move from change management to cause management. Learn how to present challenges as an opportunity to make a difference from a successful case study featuring ProCure.
Tackling Resistance to Change at an Individual Level
07 November, 2014 | Conference KeyNotes
What if you could predict which employees might be resistant to change and take action preemptively? Discover how predictive data helped senior leadership at a leading company support change and how it uncovered pockets of morale issues.
Reimagining Performance: Sharpening the Focus on Talent
04 November, 2014 | Conference KeyNotes | 3:04
Learn how to create an agile and forward-looking performance management system. Explore methods of assessing talent and culture to help optimize your system and discuss lessons learned with the Manager of Executive Development at GE.
Using Facts to Design Effective Performance Management
30 October, 2014 | Conference KeyNotes | 2:02
Discover the practical steps you can take to build a fact-based performance management process instead of one based on past experiences, ‘best practices’, and academic frameworks.
How Do Organizations Create and Sustain Highly Engaging Cultures?
21 October, 2014 | KnowlEdge Series® | 3:21
Discover the eight core elements common to organizations with highly engaged cultures. Ask questions of the experts on how you can encourage them in your company.
Adoption and Usage: The ROI of Change
21 October, 2014 | Conference KeyNotes | 2:10
Learn how to reframe your change management practice towards defining the value your bring to projects. Join us as we explore a tactical tool for shifting mindsets.
Building a Culture of Engagement
05 June, 2014 | KnowlEdge Series® | 8:46
This webcast, which will highlight preliminary results of the first annual study conducted by The Engagement Institute, will offer HR practitioners insights into the elements of a strong engagement culture.
Building an Effective Org Design & Change Management Capability
05 May, 2014 | Conference KeyNotes | 1:24
Learn from a practitioner about how to develop organization design models, tools, and a line-manager friendly methodology, as well as examples of how to apply these capabilities to design projects.
Succeeding at Strategic Innovation
17 April, 2014 | Special Webcast | 1:10
Hear large company cases on how using tools, frameworks, methods and principles of strategic vs tactical innovation can avoid the pitfalls of "sustaining innovation" without the right perspectives.
Book Discussion: Leading & Implementing Business Change Management
03 April, 2014 | Special Webcast | 1:47
Growth-minded companies are moving away from the “do more with less” strategies of the past, which are proving increasingly ineffective, and adopting a “change capable” mind-set instead.
Maximizing Social Media Channels for Talent Management
25 February, 2014 | Conference KeyNotes | 2:10
Social media channels are a powerful means for attracting, recruiting, engaging, and retaining talent that many companies use, but there is so much more that can be done.
Leadership Culture – The Hidden Driver of Sustainable Change
05 February, 2014 | Special Webcast | 8:45
Research has consistently confirmed that over 70 percent of organizational transformations fail to reach their objectives. Choosing the right leadership culture is often the difference between success and failure.
Advancing Up the Change Measurement Maturity Curve
16 January, 2014 | Conference KeyNotes
Although the tools to help organizations manage change have matured through the years, the tools to help measure progress on a change journey have lagged behind.
The Art of Change Management: Lessons from the Trenches
08 January, 2014 | Conference KeyNotes | 2:16
During this webcast, change management leader Brenda Brinson will share how to “keep it simple and get it done” and clarify the needs of individuals, teams, and organizations.
The Workplace of the Future and the Influence of Social
06 January, 2014 | Conference KeyNotes | 2:54
This session will feature IBM's Louis Richardson, evangelist and storyteller, social business and smarter workforce, who will speculate on how organizations will work in the next 5, 10, 15 years.
Truth Telling as a Catalyst for Change
19 December, 2013 | Conference KeyNotes | 4:02
In response to economic and financial conditions in the housing market, the leadership team at PulteGroup embraced truth telling as a core driver, which improved their performance trajectory.
Social Services in a Multi-Channel World
28 November, 2013 | Special Webcast | 7:22
How has the rise of the mobile customer and the “always on, always social” behavior associated with this new consumer changed the way companies think about the customer experience?
Human Rights Risk Reporting and Assurance
17 October, 2013 | Special Webcast | 11:19
This webcast offers insights on current efforts to report on human rights, as well as the scope of assurance that can be provided to senior management and boards of directors.
Operational Excellence: Using Research to Optimize Goals
12 September, 2013 | Special Webcast | 1:00
Learn how market research helps organizations guide and assess their operational excellence initiatives.
The Board's Responsibility for Reputation Risk Management
08 August, 2013 | Special Webcast | 1:32
Responsibility for reputation risk management belongs to the CEO and executive team. But who holds them accountable? In the increasingly complex global risk environment, boards need to step up their vigilance and oversight of this critical area.
Reducing Value Leakage in the Negotiation Process
10 July, 2013 | Special Webcast | 3:13
How sales leaders structure and support, and sales people manage, each phase of the negotiation process and interaction with the customer can make a significant difference in the quality and amount of value achieved.
Operational Excellence: Antidote for Slow Growth Markets
27 June, 2013 | Special Webcast | 4:47
Learn why operational excellence was rated #1 by CEOs in the U.S. and #2 by CEOs worldwide-- and what leading companies are doing about it.
Brand Perception: Reshaping the Way our Customers See Us
03 June, 2013 | Conference KeyNotes | 1:06
Hear how Corning, the world leader in specialty glass and ceramics has carefully managed brand perceptions for long term results.
Cross-Silo Collaboration: Mergers & Acquisitions
19 March, 2013 | Special Webcast | 2:04
Learn how Hewlett-Packard leaders align their work to ensure that new acquisitions achieve their financial targets while minimizing disruption for both employees and customers.
Seven Ways to Make Your Customer Experience Less Boring
15 February, 2013 | Special Webcast | 3:44
Explore how most successful brands in B2C and B2B across industry sectors have found the secret to balancing quality, consistency, and experience that truly wow customers.
Global Process Ownership and Management
20 November, 2012 | Special Webcast
This Special Webcast will cover tactical process improvements and strategic process solutions to meet compliance challenges, improve customer service, release working capital from the cash conversion cycle, and drive down costs.
Customer Loyalty Measurement is Broken–Let's Fix it!
23 May, 2012 | Conference KeyNotes | 1:19
There is growing evidence that classic measures of customer loyalty are weak predictors of business outcomes. Hear about this award winning Harvard Business Review published thought leadership, in this practical “tools you can use” session.
Using Social Media to Drive Operational Excellence
21 May, 2012 | Special Webcast | 02:44
Social media is enabling transformation in some important parts of the value chain, especially marketing and communications. It’s time to learn and apply these game-changing technologies to the core of business: operations.
The Changing MO of the CMO: How the Convergence of Brand and Reputation is Affecting Marketers
10 May, 2012 | Special Webcast | 01:57
In this webcast, hear from Bill Becker of Deere & Co. on how the traditional split between brand and corporate marketing has become irrelevant. Explore how the increasing merge of brand and reputation is disrupting the marketing function as never before.
Connecting Employees and Customers Through Hugs
07 March, 2012 | Conference KeyNotes
Cited as a top 10 Retail Visionary of All Time, practitioner, leader and best-selling author, Jack Mitchell will share how his stores have built world famous customer and employee loyalty through the concept he has dubbed as ‘Hugs’. This is a practical—and inspiring—tool that you can immediately implement throughout your organization.
The Link Between Diversity & Inclusion and Organization Development Processes: A Benchmark Study
05 December, 2011 | Special Webcast
If organizations are to deliver on the promise of enhanced innovation and having a superior employment brand it is critical that they approach D&I from a culture change perspective; and that means applying and/or fully integrating the D&I agenda.
Corporate Ambassadors – Redefining the Way we Engage Customers
30 November, 2011 | Special Webcast
For the past decade, marketers have been adjusting to a new era of deep customer engagement. To engage customers whenever and wherever they interact with an organization must be the task of the entire enterprise, not just the Marketing department.
Customer Experience: Insights from Southwest Airlines and The Mitchell Family of Companies
19 May, 2011 | Conference KeyNotes
This Conference KeyNotes Webcast will include video clips from The Conference Board 2011 Customer Experience Leadership Conference. Highlights from selected sessions will be featured, including: • “Providing the Best Customer Experience”
Lean Six Sigma: Improving Performance of Business Support Functions
02 December, 2010 | Special Webcast
A combination of Lean and Six Sigma provides the tools and techniques to accommodate and enhance a wide variety of internal customer relationships throughout the value chain and to create business improvements on an ongoing basis.
Revitalizing Your Customer Loyalty Program
10 November, 2010 | Special Webcast
As companies emerge from the recession and assess the value of satisfaction/loyalty programs, they are looking for ways to reduce costs and increase value. Learn how companies are reassessing and rethinking their strategies in this new environment.
Education is a Strategic Issue: National Security and Workforce Quality
01 November, 2010 | Special Webcast
This webcast will discuss what America’s military can tell us about the workforce readiness of America’s youth
Post Merger Integration: Accelerating Integration Capabilities
24 August, 2010 | Conference KeyNotes
This Conference KeyNotes Webcast will provide highlights of The 2010 Post Merger Integration Conference (May, 2010).
Customer Experience Management
12 May, 2010 | Conference KeyNotes
This Conference KeyNotes Webcast will provide highlights of The 2010 Customer Experience Management Conference (March, 2010). Video footage of two headline presentations will set context for live questions and answers with the presenters.
Corporate Security, Busd Crisis Managementiness Continuity an
23 February, 2010 | Conference KeyNotes
This Conference KeyNotes Webcast will provide highlights of The 2009 Corporate Security, Business Continuity and Crisis Management Conference (October, 2009).
Beyond H1N1: Getting to Preparedness Excellence
02 June, 2009 | Special Webcast
This webcast will discuss what we have learned from the H1N1 outbreak that corporate planners need to pay particular attention to.
Videocast-Succession: Are You Ready? The Leader, the Successor and the Process
28 April, 2009 | Special Webcast
We will take you beyond what was presented at the "Executive Coaching Seminars: Learning from Legends and Thought Leaders" for a deep dive into the key issues and take away points of this timely presentation.
Rising Revenues: Diversity in Marketing and Customer Relationship Management
28 April, 2009 | Special Webcast
This webcast will explore how Diversity & Inclusion can propel companies' marketing and CRM, thus increasing their sales and customer intimacy.