Customer Experience: Insights from Southwest Airlines and The Mitchell Family of Companies
19 May, 2011 | (01 hr)
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This Conference KeyNotes Webcast will include video clips from The Conference Board 2011 Customer Experience Leadership Conference. Highlights from selected sessions will be featured, including:
- “Providing the Best Customer Experience”
Who Should Attend:
Executives responsible for Marketing, Brand Management, Customer Service, Customer Relations
JOB DESCRIPTION: Teresa oversees the Customer Support and Services, Customer Relations, Customer Service Agents, and Central Baggage Services.
EXPERIENCE: ... Full Bio
Jack Mitchell is Chairman and CEO of Mitchells/Richards/Marshs and Wilkes Bashford, a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York and California that are n... Full Bio
David Reyes-Guerra is Vice President and Chief Marketing Offi cer of The Conference Board.
As a writer, photojournalist, and branding expert, he has directed a variety of programs in a 30-year career spanning corporate positioning and bran... Full Bio