03 December, 2009 | (01 hr)

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Amidst the economic downturn, companies are outsourcing primarily to cut costs, but there are also long-term benefits in terms of productivity, service integration, and growth potential. It is not just about call centers anymore; organizations are also ramping up outsourcing of back office functions, research and development (R&D), and finance and accounting. The economic downturn has also accelerated the maturation of the outsourcing industry by prompting the evolution of new outsourcing models, pricing structures, and contractual arrangements.

Speakers

Tina E. Decker
Vice President, HR Enterprise Employee Experience
Best Buy Co., Inc.

Jose Iglesias
Vice President, Global Solutions
Office of the CTO Symantec Corporation

Antonius Heijmen

Antonius Heijmen (Moderator)
Senior Advisor, Outsourcing/Offshoring

Antonius (“Ton”) Heijmen is senior advisor, outsourcing/offshoring, at The Conference Board. He has 35 years of experience in global operations, business development,
and consulting. He oversaw The Conference Board research projec... Full Bio

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