Customer Loyalty Measurement is Broken–Let's Fix it!
We are pleased to introduce Conference KeyNotes, a new offer from The Conference Board, providing the benefits of our signature conferences without the travel cost. Conference KeyNotes includes a webcast with video presentations from selected speakers, live Q&A and a written summary of the conference, including benchmarking data and attendees’ planned action steps.
23 May, 2012 | (01 hr)
Watch one of the most highly rated sessions from the last Customer Experience Leadership Conference and engage in some lively Q&A with the speaker who is joining us live. There is rapidly growing evidence that classic measures of customer loyalty are weak predictors of business outcomes. Learn from an expert how to improve measurement systems. Tim will introduce his award winning Harvard Business Review published thought leadership, in this practical “tools you can use” session.
Audience: If you are exploring how to elevate your organization’s customer experience, you should participate in this webcast.
Speakers
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Tim Keiningham, Ph.D.
Dr. Keiningham is one of the world’s most highly acclaimed loyalty experts. Dr. Keiningham is global chief strategy officer at Ipsos Loyalty, the largest customer satisfaction and loyalty measurement firm in the world. Dr. Keiningham is the ... Full Bio |
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Robert Reiss
(Moderator)
Robert Reiss is founder and host of The CEO Show, nationally syndicated to more than 600,000 listeners on AM/FM radio. His company publishes The CEO Forum, a quarterly magazine whose subscription base is exclusively 10,000 CEOs. Reiss is a frequen... Full Bio |
