Webcast Tips and FAQs

Steps to a Quality Viewing Experience

1. 1. Click here to test your system compatibility prior to the webcast. Adobe Connect will test whether you have the correctversion of Flash Player installed and whether your connection speed is sufficient to view the webcast. If prompted, simply follow the on screen instructions to complete any necessary installations.
2. 2. Use a landline internet connection. Wireless connections will work, as do mobile devices, but a landline connection will provide the best video viewing experience.
3. 3. Listen via your computer speakers and turn the volume up. This is the best way to experience audio/video synchronization. If you need to use the call-in number, please be sure to mute your computer speakers.
4. 4. Close any unnecessary applications including browsers, email programs, etc. These programs can use up your bandwidth causing video to freeze or audio to cut in and out.

FAQs / Troubleshooting

I can’t register for the meeting.

First, double check that you are signed in to The Conference Board website. If not, click here to sign in. If you have forgotten your password, follow the prompts and it will be sent to you. If you are signed in and still unable to register, you may need to delete your temporary internet files (sometimes referred to as cache or cookies), close and reopen your browser than log back in. Click here to delete. If deleting your cookies does not work, please call customer service and they will register you for the meeting.

I have a discount but when I try to register, I am being asked to pay full price.

Some discounts are not automatically recognized, such as those for Council members. If you need to register with a discount that the system is not recognizing, please call customer service and they will complete your registration for you.

I’m registered but I can’t enter the meeting

1. 1. Please ensure you have completed the browser test for system compatibility. Click here to test.
2. 2. Make sure popup blocking software is not blocking your meeting window.
3. 3. You may need to delete your temporary internet files, restart your browser, and log-in again. Click here to delete your files (sometimes referred to as cache or cookies).
4. 4. You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting: Use HTTP 1.1 through proxy connections. After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting.

If these steps do not resolve the issue or if you need immediate assistance, please call customer service and they can assist you

Can I view webcasts on my mobile device?

Yes! Adobe Connect Mobile enables you to attend a meeting from your iOS, Android, or Blackberry device. While any Adobe Flash enabled device with Flash Player 10.1 or later can access an Adobe Connect meeting, Adobe Connect Mobile is optimized for a small screen and provides a great meeting experience. To download the free apps for these devices, click on the link below:

• Adobe Connect Mobile for iOS devices
• Adobe Connect Mobile for Android devices
• Adobe Connect Mobile for Blackberry Playbook

Why are some webcasts scheduled late at night/ early in the morning?

We broadcast live from our New York, Brussels, and Hong Kong studios. Depending on your time zone and the primary audience for the webcast, the live broadcast time could occur outside of normal business hours. If this is the case, please access the webcast On Demand at your convenience. Time zone abbreviations: ET (Eastern time - New York), CET (Central European Time), GMT (Greenwich Mean Time- London), HKT (Hong Kong Time Zone), IST (India Standard Time), CST (China Standard Time) To convert a time zone to your local time zone, please visit the time zone converter site

I can’t hear audio

Double check that your speakers are not muted. If you are using external speakers, be sure they are turned on and not muted. Also, be sure your speakers are turned all the way up.

I hear an echo

If you are listening via a telephone, please mute your computer speakers

I can’t see video (when applicable).

Do you have the bandwidth required to view the video presentation? A telltale sign of bandwidth issues would be "freezing" video during the webcast. We recommend closing any unnecessary programs on your computer to minimize buffering that can disturb your viewing experience

Why do I get a "connection failed" or "connection blocked" message?

In addition to having a properly installed Adobe Flash Player, your computer must permit rtmp (over port 1935) and / or rtmpt (over port 80) live streaming protocols. Corporate users behind proxy servers should be sure their network settings do not time out rtmpt requests or the player may freeze after a set period requiring a stream restart. Please contact your local IT Administrator if you are unsure of your settings.

How do I access the recording of this webcast?

Please go to www.conference-board.org/ondemand. Recordings will be available within 24 hours of the webcast.

How do I share recordings with my team?

If your company is a Guideline member of The Conference Board, all employees have unlimited access to our live and On-demand webcasts. They can go to www.conference-board.org under "webcasts", and browse the full list of available upcoming and On-demand programs.

If you have purchased a webcast, you have access to that one program for both live and on-demand viewing. Access cannot be shared with others.

I’m on the On-Demand page but I don’t see the recording, report, trailer, etc.

You must be logged in to access On-Demand resources. Please log-in and try again. Some assets, such as highlights, may take longer to post. That link will be grayed out until available.

I’m logged in to On-Demand but the webcast recording won't play.

You may need to update your flash player. Click herea to test your system compatibility. If prompted, simply follow the on screen instructions to complete any necessary installations.

I have a great idea for a webcast, what should I do?

We would love to hear your feedback. Click here to submit your idea. We can’t promise all ideas will be implemented but all ideas will be heard. If you would like us to respond to you, please include your contact information.

For questions concerning this webcast, please contact Customer Service.

North America +1-212-339-0345
Europe +32-2-675-54-05
Asia +65-6325-3122
India +91 22 2305 1402