Quality Management Webcasts

  1. Bringing Depth to the Conversation About Executive Presence Bringing Depth to the Conversation About Executive Presence

    04 December, 2014 03:00 PM EST [15:00] | Conference KeyNotes

    In this session, you’ll learn about a research-based model that frames executive presence in three dimensions – character, substance, and style – and an actionable approach to assessing and developing presence and influence.

  2. The Subtle Impact of Exclusion: Overcoming Unconscious Bias The Subtle Impact of Exclusion: Overcoming Unconscious Bias

    12 January, 2015 03:00 PM EST [15:00] | Special Webcast

    Subtle behaviors in the workplace can hinder collaboration and undermine diversity efforts. Maximize business impact by focusing on inclusion, using daily practices that allow your workforce to contribute all their talents.

On Demand

  1. Mitigating Unconscious Bias in Performance Management Cover Mitigating Unconscious Bias in Performance Management

    18 November, 2014 | Conference KeyNotes | 3:01

    Explore four biases prevalent in the performance review process and how to mitigate them. Learn how to ensure a robust talent pipeline by understanding the mechanisms of bias and its manifestation in the decisions of the daily workplace.

  2. B-Cause: Accelerating Organizational Transformation Cover B-Cause: Accelerating Organizational Transformation

    17 November, 2014 | Conference KeyNotes | 1:29

    Discover why you need to move from change management to cause management. Learn how to present challenges as an opportunity to make a difference from a successful case study featuring ProCure.

  3. Tackling Resistance to Change at an Individual Level Cover Tackling Resistance to Change at an Individual Level

    07 November, 2014 | Conference KeyNotes

    What if you could predict which employees might be resistant to change and take action preemptively? Discover how predictive data helped senior leadership at a leading company support change and how it uncovered pockets of morale issues.

  4. Reimagining Performance: Sharpening the Focus on Talent Cover Reimagining Performance: Sharpening the Focus on Talent

    04 November, 2014 | Conference KeyNotes | 3:04

    Learn how to create an agile and forward-looking performance management system. Explore methods of assessing talent and culture to help optimize your system and discuss lessons learned with the Manager of Executive Development at GE.

  5. Using Facts to Design Effective Performance Management Cover Using Facts to Design Effective Performance Management

    30 October, 2014 | Conference KeyNotes | 2:02

    Discover the practical steps you can take to build a fact-based performance management process instead of one based on past experiences, ‘best practices’, and academic frameworks.

  6. How Do Organizations Create and Sustain Highly Engaging Cultures? Cover How Do Organizations Create and Sustain Highly Engaging Cultures?

    21 October, 2014 | KnowlEdge Series® | 3:21

    Discover the eight core elements common to organizations with highly engaged cultures. Ask questions of the experts on how you can encourage them in your company.

  7. Adoption and Usage: The ROI of Change Cover Adoption and Usage: The ROI of Change

    21 October, 2014 | Conference KeyNotes | 2:10

    Learn how to reframe your change management practice towards defining the value your bring to projects. Join us as we explore a tactical tool for shifting mindsets.

  8. Building a Culture of Engagement Cover Building a Culture of Engagement

    05 June, 2014 | KnowlEdge Series® | 8:46

    This webcast, which will highlight preliminary results of the first annual study conducted by The Engagement Institute, will offer HR practitioners insights into the elements of a strong engagement culture.

  9. Building an Effective Org Design & Change Management Capability Cover Building an Effective Org Design & Change Management Capability

    05 May, 2014 | Conference KeyNotes | 1:24

    Learn from a practitioner about how to develop organization design models, tools, and a line-manager friendly methodology, as well as examples of how to apply these capabilities to design projects.

  10. Succeeding at Strategic Innovation Cover Succeeding at Strategic Innovation

    17 April, 2014 | Special Webcast | 1:10

    Hear large company cases on how using tools, frameworks, methods and principles of strategic vs tactical innovation can avoid the pitfalls of "sustaining innovation" without the right perspectives.

  11. Book Discussion: Leading & Implementing Business Change Management Cover Book Discussion: Leading & Implementing Business Change Management

    03 April, 2014 | Special Webcast | 1:47

    Growth-minded companies are moving away from the “do more with less” strategies of the past, which are proving increasingly ineffective, and adopting a “change capable” mind-set instead.

  12. Maximizing Social Media Channels for Talent Management Cover Maximizing Social Media Channels for Talent Management

    25 February, 2014 | Conference KeyNotes | 2:10

    Social media channels are a powerful means for attracting, recruiting, engaging, and retaining talent that many companies use, but there is so much more that can be done.

  13. Leadership Culture – The Hidden Driver of Sustainable Change Cover Leadership Culture – The Hidden Driver of Sustainable Change

    05 February, 2014 | Special Webcast | 8:45

    Research has consistently confirmed that over 70 percent of organizational transformations fail to reach their objectives. Choosing the right leadership culture is often the difference between success and failure.

  14. Advancing Up the Change Measurement Maturity Curve Cover Advancing Up the Change Measurement Maturity Curve

    16 January, 2014 | Conference KeyNotes

    Although the tools to help organizations manage change have matured through the years, the tools to help measure progress on a change journey have lagged behind.

  15. The Art of Change Management:  Lessons from the Trenches Cover The Art of Change Management:  Lessons from the Trenches

    08 January, 2014 | Conference KeyNotes | 2:16

    During this webcast, change management leader Brenda Brinson will share how to “keep it simple and get it done” and clarify the needs of individuals, teams, and organizations.

  16. The Workplace of the Future and the Influence of Social  Cover The Workplace of the Future and the Influence of Social

    06 January, 2014 | Conference KeyNotes | 2:54

    This session will feature IBM's Louis Richardson, evangelist and storyteller, social business and smarter workforce, who will speculate on how organizations will work in the next 5, 10, 15 years.

  17. Truth Telling as a Catalyst for Change Cover Truth Telling as a Catalyst for Change

    19 December, 2013 | Conference KeyNotes | 4:02

    In response to economic and financial conditions in the housing market, the leadership team at PulteGroup embraced truth telling as a core driver, which improved their performance trajectory.

  18. Social Services in a Multi-Channel World Cover Social Services in a Multi-Channel World

    28 November, 2013 | Special Webcast | 7:22

    How has the rise of the mobile customer and the “always on, always social” behavior associated with this new consumer changed the way companies think about the customer experience?

  19. Human Rights Risk Reporting and Assurance Cover Human Rights Risk Reporting and Assurance

    17 October, 2013 | Special Webcast | 11:19

    This webcast offers insights on current efforts to report on human rights, as well as the scope of assurance that can be provided to senior management and boards of directors.

  20. Operational Excellence: Using Research to Optimize Goals Cover Operational Excellence: Using Research to Optimize Goals

    12 September, 2013 | Special Webcast | 1:00

    Learn how market research helps organizations guide and assess their operational excellence initiatives.

  21. The Board's Responsibility for Reputation Risk Management Cover The Board's Responsibility for Reputation Risk Management

    08 August, 2013 | Special Webcast | 1:32

    Responsibility for reputation risk management belongs to the CEO and executive team. But who holds them accountable? In the increasingly complex global risk environment, boards need to step up their vigilance and oversight of this critical area.

  22. Reducing Value Leakage in the Negotiation Process Cover Reducing Value Leakage in the Negotiation Process

    10 July, 2013 | Special Webcast | 3:13

    How sales leaders structure and support, and sales people manage, each phase of the negotiation process and interaction with the customer can make a significant difference in the quality and amount of value achieved.

  23. Operational Excellence: Antidote for Slow Growth Markets Cover Operational Excellence: Antidote for Slow Growth Markets

    27 June, 2013 | Special Webcast | 4:47

    Learn why operational excellence was rated #1 by CEOs in the U.S. and #2 by CEOs worldwide-- and what leading companies are doing about it.

  24. Brand Perception: Reshaping the Way our Customers See Us Cover Brand Perception: Reshaping the Way our Customers See Us

    03 June, 2013 | Conference KeyNotes | 1:06

    Hear how Corning, the world leader in specialty glass and ceramics has carefully managed brand perceptions for long term results.

  25. Cross-Silo Collaboration: Mergers & Acquisitions Cover Cross-Silo Collaboration: Mergers & Acquisitions

    19 March, 2013 | Special Webcast | 2:04

    Learn how Hewlett-Packard leaders align their work to ensure that new acquisitions achieve their financial targets while minimizing disruption for both employees and customers.

  26. Seven Ways to Make Your Customer Experience Less Boring Cover Seven Ways to Make Your Customer Experience Less Boring

    15 February, 2013 | Special Webcast | 3:44

    Explore how most successful brands in B2C and B2B across industry sectors have found the secret to balancing quality, consistency, and experience that truly wow customers.

  27. Global Process Ownership and Management Cover Global Process Ownership and Management

    20 November, 2012 | Special Webcast

    This Special Webcast will cover tactical process improvements and strategic process solutions to meet compliance challenges, improve customer service, release working capital from the cash conversion cycle, and drive down costs.

  28. Customer Loyalty Measurement is Broken–Let's Fix it!  Cover Customer Loyalty Measurement is Broken–Let's Fix it!

    23 May, 2012 | Conference KeyNotes | 1:19

    There is growing evidence that classic measures of customer loyalty are weak predictors of business outcomes. Hear about this award winning Harvard Business Review published thought leadership, in this practical “tools you can use” session.

  29. Using Social Media to Drive Operational Excellence Cover Using Social Media to Drive Operational Excellence

    21 May, 2012 | Special Webcast | 02:44

    Social media is enabling transformation in some important parts of the value chain, especially marketing and communications. It’s time to learn and apply these game-changing technologies to the core of business: operations.

  30. The Changing MO of the CMO: How the Convergence of Brand and Reputation is Affecting Marketers Cover The Changing MO of the CMO: How the Convergence of Brand and Reputation is Affecting Marketers

    10 May, 2012 | Special Webcast | 01:57

    In this webcast, hear from Bill Becker of Deere & Co. on how the traditional split between brand and corporate marketing has become irrelevant. Explore how the increasing merge of brand and reputation is disrupting the marketing function as never before.

  31. Connecting Employees and Customers Through Hugs Cover Connecting Employees and Customers Through Hugs

    07 March, 2012 | Conference KeyNotes

    Cited as a top 10 Retail Visionary of All Time, practitioner, leader and best-selling author, Jack Mitchell will share how his stores have built world famous customer and employee loyalty through the concept he has dubbed as ‘Hugs’. This is a practical—and inspiring—tool that you can immediately implement throughout your organization.

  32. The Link Between Diversity & Inclusion and Organization Development Processes: A Benchmark Study Cover The Link Between Diversity & Inclusion and Organization Development Processes: A Benchmark Study

    05 December, 2011 | Special Webcast

    If organizations are to deliver on the promise of enhanced innovation and having a superior employment brand it is critical that they approach D&I from a culture change perspective; and that means applying and/or fully integrating the D&I agenda.

  33. Corporate Ambassadors – Redefining the Way we Engage Customers Cover Corporate Ambassadors – Redefining the Way we Engage Customers

    30 November, 2011 | Special Webcast

    For the past decade, marketers have been adjusting to a new era of deep customer engagement. To engage customers whenever and wherever they interact with an organization must be the task of the entire enterprise, not just the Marketing department.

  34. Customer Experience: Insights from Southwest Airlines and The Mitchell Family of Companies Cover Customer Experience: Insights from Southwest Airlines and The Mitchell Family of Companies

    19 May, 2011 | Conference KeyNotes

    This Conference KeyNotes Webcast will include video clips from The Conference Board 2011 Customer Experience Leadership Conference. Highlights from selected sessions will be featured, including: • “Providing the Best Customer Experience”

  35. Lean Six Sigma: Improving Performance of  Business Support Functions Cover Lean Six Sigma: Improving Performance of Business Support Functions

    02 December, 2010 | Special Webcast

    A combination of Lean and Six Sigma provides the tools and techniques to accommodate and enhance a wide variety of internal customer relationships throughout the value chain and to create business improvements on an ongoing basis.

  36. Revitalizing Your Customer Loyalty Program  Cover Revitalizing Your Customer Loyalty Program

    10 November, 2010 | Special Webcast

    As companies emerge from the recession and assess the value of satisfaction/loyalty programs, they are looking for ways to reduce costs and increase value. Learn how companies are reassessing and rethinking their strategies in this new environment.

  37. Education is a Strategic Issue:  National Security and Workforce Quality Cover Education is a Strategic Issue: National Security and Workforce Quality

    01 November, 2010 | Special Webcast

    This webcast will discuss what America’s military can tell us about the workforce readiness of America’s youth

  38. Post Merger Integration: Accelerating Integration Capabilities Cover Post Merger Integration: Accelerating Integration Capabilities

    24 August, 2010 | Conference KeyNotes

    This Conference KeyNotes Webcast will provide highlights of The 2010 Post Merger Integration Conference (May, 2010).

  39. Customer Experience Management Cover Customer Experience Management

    12 May, 2010 | Conference KeyNotes

    This Conference KeyNotes Webcast will provide highlights of The 2010 Customer Experience Management Conference (March, 2010). Video footage of two headline presentations will set context for live questions and answers with the presenters.

  40. Corporate Security, Busd Crisis Managementiness Continuity an Cover Corporate Security, Busd Crisis Managementiness Continuity an

    23 February, 2010 | Conference KeyNotes

    This Conference KeyNotes Webcast will provide highlights of The 2009 Corporate Security, Business Continuity and Crisis Management Conference (October, 2009).

  41. Beyond H1N1: Getting to Preparedness Excellence Cover Beyond H1N1: Getting to Preparedness Excellence

    02 June, 2009 | Special Webcast

    This webcast will discuss what we have learned from the H1N1 outbreak that corporate planners need to pay particular attention to.

  42. Videocast-Succession: Are You Ready? The Leader, the Successor and the Process Cover Videocast-Succession: Are You Ready? The Leader, the Successor and the Process

    28 April, 2009 | Special Webcast

    We will take you beyond what was presented at the "Executive Coaching Seminars: Learning from Legends and Thought Leaders" for a deep dive into the key issues and take away points of this timely presentation.

  43. Rising Revenues: Diversity in Marketing and Customer Relationship Management Cover Rising Revenues: Diversity in Marketing and Customer Relationship Management

    28 April, 2009 | Special Webcast

    This webcast will explore how Diversity & Inclusion can propel companies' marketing and CRM, thus increasing their sales and customer intimacy.

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