Shared Services: Achieving Higher Levels of Performance

  • Authors:
    Kristina Lucenko
  • Publication Date:
    March 1998
  • Report Number:
    R-1210-98-CH

Shared services leaders and customers offers their experiences and provide insights on such topics as the present and future state of shared services, methods for increasing customers satisfaction, and performance measurement. Companies represented in this report include American Express, Amoco, Hewlett-Packard, Houston Industries, Inc., and Rhône-Poulenc, Inc., among others. (24 pages)

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