Globalization Revisited: Who Will Get the New Wave of Knowledge Process Jobs?

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Offshoring is not always the best or the only answer for management of knowledge process jobs. A combination of factors—labor availability, experience, cost, innovation skills, and customer service—may dictate a different solution that relies less on India, China, and other traditional destinations. The emergence of terms such as “reshoring,” “inshoring,” “onshoring,” and “nearshoring” in recent years is a trend that bears watching as global competition for knowledge jobs intensifies.

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