07 May, 2014  — Pre-Conference Seminar: HR Operations, Technology and Transformation Pre-Conference Seminar
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08 - 09 May, 2014  — 2014 HR Operations: Technology and Transformation
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08 - 09 May, 2014

Global service delivery and strategy execution are dictating the re-evaluation of HR in the enterprise.  With an understanding that people are a business’ greatest asset and to address the talent agenda overall HR is transforming on all sides. Technology and global sourcing have delivered performance and cost control, but to further advance a renewed examination of the architecture of HR is underway or under consideration at most leading companies.

HR Operations Leaders from Facebook, Microsoft, Nike and others examine the evolution of their HR transformations. Areas of focus include Employee Analytics/Insight and linkage to Global Service Delivery Models, HR Operations delivering on Talent Management strategy.

Join us for two high level days as HR Operations Leaders examine:

  • HR Transformation in Post-Merger Integration (MetLife)
  • Post-transformation Operations (Coca-Cola)
  • Leveraging Analytics (Goldman, Sachs & Co.)
  • Why Service Delivery Models means Experience Delivery (Microsoft)
  • Competing on Service Level (Facebook)

Who should attend:
HR Operations – Leader, VP, Director, Managing Director, Executive Director, SVP
HR Information Systems (HRIS) – Director, Senior Director, VP, CIO –
Shared Services Leaders - VP, Director, Managing Director, Executive Director
Outsourcing Leaders – VP, Director
Sourcing – VP, Director
HR Generalist and Business Partner : HRIS/ Communications/ Talent Management/ Compensation

Agenda
Day One: Conference


Thursday, May 8, 2014

Registration and continental breakfast: 8 – 9:00 am
Welcome and introduction: 9:00 – 9:15 am

General session A: 9:15 – 10:15 am
Awesome Product Leadership in HR Operations
Michael McCreary leads HR Services; he will share Intuit's esxperience applying their signature Awesome Product Leadership into practice in their own HR strategy.

Michael McCreary, HR Services Leader, Intuit

General session B: 10:15 – 11:00 am
HR Operations: The Employee Linkage
HR at Microsoft operates in one of the most competitive labor markets in the world and strives to go beyond delivery of services and processes alone; they utilize leading technologies to deliver impactful experiences which achieve engagement and effectiveness.

Tim Stephens, General Manager of Global HR , Microsoft Corporation

Networking break: 11:00 – 11:15 am

General session C: 11:15 am – 12:15 pm
HR Delivering Increased Value in a Dynamic Organization
HR Services can be delivered creatively and effectively with fresh approaches to team leadership, operational management and customer service.
Key leadership strategies include a collaborative leadership model, a robust operational management process and strong partnerships with key stakeholders.

• Results earn credibility and a seat at the decision-making table. Define the right success measures, drive continuous improvement and tell your story creatively.
• Customer satisfaction is the ultimate success measure. Start by defining and aligning around who your customer is, understand their needs and tailor services
to meet unique needs.

Teri Jensen-Freeman (Teri), Senior Director Global HR Operations, Nike, Inc.

Networking luncheon : 12:15 – 1:15 pm

General session D: 1:15 – 2:00 pm
“White Glove” Employee Experience at Scale
Facebook utilizes “Groups”, a platform designed to enable collaboration and
messaging to specific co-workers and teammates, to drive employee experience
and engagement. In this presentation, Facebook will provide an overview of how
it maximizes shared services effectiveness and delivers a “white glove” employee
experience. The session will cover:
• Managing the delicate balance between “white glove” service and employee
self-service
• A demonstration of some common Facebook Groups structures to segment
discussions and maximize effectiveness
• A discussion on the practicality of groups for project teams or annual processes
• Measuring the pros/cons of “Groups” within shared services

Y. Vijay Rao, Head of People Operations, Facebook

General session E: 2:00 – 3:00 pm
Post-Transformation HR Service Delivery: Driving Employee Experience
The Coca-Cola Company is four years into its post-transformation journey in Human Resources. Today, the focus for the People Function is on creating an outstanding employee experience for the Company’s knowledge-enabled workforce. That goal provides the People Function with a strong reputational base to drive its strategy of Right Talent, Right Leaders, Right Capabilities and Right Workplace Culture across the more than 200 countries in which The Coca-Cola Company operates.

Patrick van Hoegaerden, Director, GBS HR Operations, Coca-Cola Company

Networking break: 3:00 – 3:30 pm

General session F: 3:30 – 4:30 pm
Lessons Learned from Building a People Analytics Function

Goldman Sachs has spent the last year developing an internal People Analytics function with two primary goals in mind: 1) Enable the firm to make more informed people decisions and 2) provide faster, more accurate reporting and better advice to our businesses. So far on the journey, we learned a lot about our data, our people and what it takes to build an organization focused on “big data for HR.”

Tom Osmond, Managing Director, Global Head of HCM Solutions, Goldman, Sachs & Co.

Closing remarks: 4:30 – 4:45 pm
Networking reception: 5:00 – 6:20 pm

Day Two: Conference


Friday, May 9, 2014
Continental breakfast 8:00 – 8:45 am
Opening remarks 8:45 – 9:00 am

General session G: 9:00 – 10:00 am
Global HR Transformation and Post-Merger Integration
MetLife started an HR Transformation starting in 2011 with the acquisition of Alico;
a strategy which substantially increased the organization’s size, global footprint and overall complexity. The presenter shares perspectives and specific issues including global enterprise software roll out, governance issues in a highly regulated industry and communication and change management challenges in a global landscape.

James P. Dwyer, VP Global HRIS & Architecture, MetLife

General session H: 10:00 – 10:30 am
HR Operations Leaders – panel discussion
Discussion topics include:
• To Go SaaS or Go Enterprise
• Risk in the HR Suite

Robert Bleimeister, Vice President, Global HR Operations and Systems
American International Group, Inc.
James P. Dwyer, VP Global HRIS & Architecture, MetLife

Networking break: 10:30 – 11:00 am

General session I: 11:00 – 11:30 am
Everything you Ever wanted to Know about Talent Acquisition
Talent acquisition is a major strategic objective at most leading organizations and a priority for HR Operations leaders looking to impact strategy execution at their firms. UPS uses home grown systems and the talent acquisition leader will shares insights and provide highly actionable advice on the five most impactful things you need to know about talent acquisition and the ten things you need to do on Monday morning.

Lytana Kids, VP, Global Workforce Planning, UPS

General session J: 11:30 am – noon
Systems Selection and the Business Case in HR Operations
Ryder has recently embarked on their HR Transformation Journey and they face the complex issues that most firms uncover in the process. We will cover interactively through Q&A the communication and executive sponsorship strategy and the nuts and bolts of system vetting while considering:
• Compliance
• Governance and risk
• Exempt, non-exempt and temporary workforces

Maria Ruiz, Group Dir., HR Operations, Ryder Systems Inc. 

For sponsorship opportunities, please contact Michael Felden at Michael.Felden@conferenceboard.org.

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