Quality Management Publications

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Conference KeyNotes

  1. Creating the Future by Re-creating the Workplace: Insights from the 2014 Women's Leadership Conference

    October 2014 | Conference KeyNotes

    There is no question women make great leaders. Both organizations and women can take actions to move women further up the corporate ladder.

  2. Rallying Cry for Organizational Change

    October 2014 | Conference KeyNotes

    Companies should make change management a competency rather than an add-on. They can start by knowing the best practices for executing change and training employees in how to adapt to it.

  3. New Imperative: Driving Performance, Connecting to Value

    September 2014 | Conference KeyNotes

    Companies increasingly view health care as an important investment and want a greater return: they are still keenly interested in lowering costs but are also demanding better performance and value from providers.

  4. 2013 Succession Management Conference KeyNotes Report

    November 2013 | Conference KeyNotes

    Succession management should be integrated into every phase of strategic planning, not isolated as an HR activity. If not, the organization may not take it seriously.

  5. 2013 Customer Experience Leadership Conference KeyNotes Report

    April 2013 | Conference KeyNotes

    Social media may have changed the retail experience, but digital technology has given companies tools for coping with and capitalizing on that change.

  6. 2012 Customer Experience Leadership Conference KeyNotes Report

    May 2012 | Conference KeyNotes

    In an increasingly connected world, companies are in danger of overlooking the secret ingredient that makes for a good customer experience—the personal touch.

  7. 2011 Customer Loyalty Conference KeyNotes Report

    March 2012 | Conference KeyNotes

    The keys to having loyal customers include knowing your customers personally, knowing what they want, and delivering it to them, sometimes before they even realize they want it.

  8. 2011 Corporate Security, Business Continuity, and Crisis Management Conference KeyNotes Report

    December 2011 | Conference KeyNotes

    Companies need to expect and prepare for the unexpected. Risk mitigation and crisis planning are ongoing processes should include anticipating potential threats and practicing how to deal with certain crises.

Council Perspectives

  1. Streamlining Product Safety and Regulatory Information along the Value Chain

    October 2014 | Council Perspectives

    The lack of consistent approaches for sharing product stewardship information in today’s complex global economy creates significant business risks that are often invisible to leadership.

  2. Taming the Change Tiger: Transforming Chaos and Uncertainty into Opportunity

    October 2014 | Council Perspectives

    Organizations need to change the way they change—to redefine a broader, more accountable, enterprise-wide approach that rides the chaos and achieves the best result.

  3. Managing Contractors and Ensuring Safety in Emerging Markets

    May 2013 | Council Perspectives

    Although emerging markets beckon with new business opportunities, they also present major health and safety challenges that foreign investors need to clearly understand.

  4. Leveraging Corporate Security for Business Growth and Improved Performance: The Transformative Effect of 9/11

    September 2012 | Council Perspectives

    Security has become a core function, embedded in disciplines like finance, law, human resources, quality, supply chain, marketing, and operations.

  5. Water Worries: How Incorporating Long-Term Risk into Strategic Planning Pays Off

    June 2012 | Council Perspectives

    How companies manage risk, opportunity, and scarcity today will determine the long-term value they create for stakeholders and society, and the world’s dwindling water resources are a pivotal case in point.

  6. Answering the 2011 CEO Challenge: Accelerating Growth through Quality

    June 2011 | Council Perspectives

    This Council Perspective examines the role the quality function can play in meeting the top challenges identified in the latest edition of The Conference Board CEO Challenge™, an annual survey of top executives.

  7. Supply Chain Benchmarking: Process and Methodology

    June 2010 | Council Perspectives

    Supply chain operations within an organization should be constantly reviewed to identify where improvements can be made.

  8. Answering the CEO Challenge: How Quality Can Drive Profitable Growth across the Organization

    April 2010 | Council Perspectives

    Results of The Conference Board 2010 CEO Challenge survey point to an increased global focus on corporate reputation for quality, one of the original drivers of the quality management movement.

  9. A Leadership Prescription for the Future of Quality

    May 2009 | Council Perspectives

    This report, created by The Conference Board Quality Council, looks at the future role of quality throughout the enterprise.

Director Notes

  1. Distracted Directors and Firm Value

    June 2014 | Director Notes

    This report examines the effect of director busyness on firm value and provides evidence that independent director busyness can be detrimental to the quality of the board monitoring role.

  2. When the Debt Incurred in a Cash Merger Causes the Target to Fail: Protecting Target Directors

    September 2012 | Director Notes

    This report describes the potential liability directors may face if they approve a cash merger financed in substantial part through borrowing and the target company fails. It also offers steps directors can consider to help mitigate that risk.

  3. Investing in CSR to Enhance Customer Value

    February 2011 | Director Notes

    This report, which is based on the analysis of 163 articles from the most relevant empirical literature on the subject, offers a number of practical recommendations to business leaders embarking in CSR programs for their companies.

Executive Action Report

  1. How Can Companies Make the Value of Intangibles More, Well, Tangible?

    June 2014 | Executive Action Report

    There is a critical need to develop better standards for measuring, reporting, benchmarking, and analyzing intangible investments.

  2. Avoiding the Digital Desert

    November 2013 | Executive Action Report

    Globally, technology developments are taking place at an unprecedented and ever-increasing pace, but, in many respects, European policies and attitudes seem frozen in time.

  3. Changing Chinese Supply Chain

    November 2013 | Executive Action Report

    This report presents detailed information about managing supply chains in China and the characteristics of a successful risk management program.

  4. How Teleworking Works Best: A Practical Guide for Managing Teleworkers

    October 2013 | Executive Action Report

    Successful managers of teleworkers are those who have learned to manage the work and not the workers, quantify deliverables and not hours at a desk, and communicate regularly and mindfully with all workers.

  5. Local Content Requirements and Strategic Workforce Planning

    October 2013 | Executive Action Report

    Meeting local content requirements abroad is key to a sustainable multinational business model, and HR professionals should be part of their organization’s localization efforts. Strategic workforce planning can help.

  6. Globalization Revisited: Who Will Get the New Wave of Knowledge Process Jobs?

    April 2013 | Executive Action Report

    Offshoring is no longer the best or the only answer for management of knowledge process jobs, and many companies are investigating nearshore and onshore alternatives as the global competition for knowledge jobs intensifies.

  7. Converging Physical and Information Security Risk Management

    February 2011 | Executive Action Report

    Traditionally, physical and information security have operated in their own silos with separate teams and different risks, processes, and budgets. But risks and threats are evolving and becoming interdependent. As new technologies are adopted in the workp

  8. Reengaging Lost Customers

    February 2010 | Executive Action Report

    What can be done to win back customers that have proven loyal in the past and who may account for a significant portion of profits? A Mid-market Conversation Starter.

  9. Solving the Customer’s Price Issues.

    February 2010 | Executive Action Report

    This Mid-Market Conversation Starter gives you a couple of new perspectives from which to think about solving customer price issues.

  10. Security Metrics as a Management Tool

    April 2008 | Executive Action Report

    Traditionally viewed as a cost, security is not merely risk avoidance. It lets companies measure and manage risk and adds value by, e.g., enabling firms to operate in new markets.

  11. Business Benefits of Security: Making the Case in Mid-Market Companies

    April 2007 | Executive Action Report

    Mid-market companies are coming to the realization that security is best viewed as an investment that increases business value, rather than an expense to be minimized.

  12. Philanthropy at Mid-Market Firms: It Pays to Be Creative

    September 2006 | Executive Action Report

    A creative approach to philanthropy can help those in need as well as the bottom-line by improving corporate image and improving employee morale.

  13. Threat, Vulnerability, and Consequence: A Framework for Managing Security

    June 2006 | Executive Action Report

    Risk management is the intellectual core of the security field. Analyzing security in terms of risk helps companies translate issues of physical protection and data integrity into relevant management concepts.

  14. Making the Business Case for Security

    June 2006 | Executive Action Report

    With their function traditionally seen as a cost center, security directors are being asked to present metrics to establish a business case for undertaking security expenditures.

  15. Safety, Health and Environmental Management Excellence Yields Business Benefit

    May 2006 | Executive Action Report

    This report highlights the Environmental Health & Safety programs of two recent winners of The Robert W. Campbell Award.

  16. A Strategic Approach to Security: Compliance, Certification, and Competitive Advantage

    February 2006 | Executive Action Report

    While regulatory initiatives have transformed corporate security programs, companies can add value by integrating security into a comprehensive risk management framework.


  17. Defining Corporate Governance Best Practices to Add Firm Value

    September 2005 | Executive Action Report

    European family-controlled public companies tend to perform less well in the stock market than their American counterparts. Would best practices followed by family firms in the United States be helpful examples for similar enterprises in Europe?

  18. How Smaller Companies Earn Customer Loyalty

    August 2005 | Executive Action Report

    How do you develop customer loyalty? How do you measure it? How do you profit from it?

  19. Security in Mid-Market Companies: Tackling the Challenge

    November 2004 | Executive Action Report

    Will the most important incentive for smaller companies to upgrade their security operations come from standards imposed by major corporations rather than those imposed by the government?

  20. Cops, Geeks, and Bean Counters: The Clashing Cultures of Corporate Security

    September 2004 | Executive Action Report

    Bridging the clash of cultures and creating a common frame of reference is essential if companies are to manage their total security needs in an effective manner.

  21. Security Practices ... Security in Mid-Market Companies: The View From the Top

    July 2004 | Executive Action Report

    Is corporate security an expense that should be minimized or an investment that increases business value?

  22. Managing Corporate Security in Mid-Markets

    September 2003 | Executive Action Report

    Smaller companies find security spending more burdensome when expressed as a percentage of annual sales, and they are less likely to believe their security spending is adequate.

  23. Managing Corporate Security: Patterns of Organization

    July 2003 | Executive Action Report

    Corporate America has been slow to adapt to the realization brought on by the attacks of September 11, 2001 that greater coordination of the security function is needed.

  24. Managing Corporate Security: Patterns of Spending

    July 2003 | Executive Action Report

    Two years following the attacks of September 11, there has been sharp increases in security spending, mainly in insurance and risk management.

  25. Security Today: The New Global Context

    January 2003 | Executive Action Report

    The most difficult aspect of the global security challenge is in understanding how to bring prosperity to poor countries. Government and international programs need to rethink their approaches to the incentive and market structures that drive prosperity.

  26. Corporate Security in a Time of Crisis: Bioterrorism

    November 2001 | Executive Action Report

    Deals with mailroom procedures and the risk of bioterrism.

  27. Corporate Security in a Time of Crisis: Concerns for International Business Travelers

    November 2001 | Executive Action Report

    Addresses current security issues in business travel and emergency evacuation from overseas locations.

  28. Corporate Security in a Time of Crisis: Management Challenges

    November 2001 | Executive Action Report

    Assists senior executives in becoming conversant with current security issues, including how to integrate it in the management process, the question of cost, protection procedures and contingency plans, and supply chain and product security.

  29. Corporate Security in a Time of Crisis: Online Security Resources

    November 2001 | Executive Action Report

    Lists Web resources for current security issues, including management challenges, bioterrorism, protecting IT, and concerns for international business travelers.

  30. Corporate Security in a Time of Crisis: Protecting IT

    November 2001 | Executive Action Report

    Discusses ensuring IT security, and IT recovery and response procedures.

Key Business Issues

  1. Conference Board CEO Challenge® 2015: Creating Opportunity out of Adversity—Building Innovative, People-Driven Organizations (Strategic Overview)

    January 2015 | Key Business Issues

    In the current slow-growth global economic environment, CEOs say they are relying on product and process innovation, more productive use of technology, a stronger leadership bench, and increased employee engagement to contribute to organizational success.

  2. DNA of Engagement: How Organizations Create and Sustain Highly Engaging Cultures

    October 2014 | Key Business Issues

    Organizations with highly engaging cultures continually build on positive momentum in an effort to drive and sustain business performance. This report explores the commonalities among these organizations.

Research Report

  1. Report Back: Crowd-Sourcing Solutions to Leadership Issues in Asia

    October 2014 | Research Report

    This report provides a summary of three crowd-sourced events in the Future Business Leader Un-Conference series.

  2. Connect, Converse, Create: How Companies Can Generate Value through Internal Social Collaboration

    March 2014 | Research Report

    This report explores why internal social collaboration (ISC) is necessary in the modern workplace, and examines how organizations can increase its adoption and engineer ISC for success.

  3. Brave New World: Recruiting Talent in the Digital Age

    October 2013 | Research Report

    To be effective, online talent acquisition needs to be aligned with and integrated into your company's overall brand and social marketing objectives and practices.

  4. A Leadership Prescription for the Future of Quality

    May 2009 | Research Report

    This report, created by The Conference Board Quality Council, looks at the future role of quality throughout the enterprise.

  5. Navigating Risk — The Business Case for Security

    October 2006 | Research Report

    Making the business case for investment in security is easiest in companies with the most to lose—large global operations, critical infrastructure industries— but security can add value to every company.

  6. Role of U.S. Corporate Boards in Enterprise Risk Management

    June 2006 | Research Report

    Evolving legal developments make a robust ERM oversight process more important than ever for directors, who acknowledge in increasing numbers that overseeing risk is part of their role.

  7. Corporate Security Measures and Practices

    March 2005 | Research Report

    This piece encapsulates information from a series of reports regarding security issues, which were originally published by The Conference Board in 2003 and 2004.

  8. Managing Customer Data for Strategic Advantage

    December 2003 | Research Report

    This report presents the findings of a recent survey of 45 companies on the goals, effectiveness, and importance of their customer data management programs.

  9. Sustaining Customer Care in a Rapidly Changing Business World: A Snapshot of Practices

    September 2003 | Research Report

    This study attempts to gauge the fast-changing technologies and approaches taken in maximizing customer and, hence, corporate value.

  10. Corporate Security Management: Organization and Spending Since 9/11

    July 2003 | Research Report

    This comprehensive study reveals business spending patterns since the attacks of September 11, 2001.

  11. Branding on Site: Customer Relationships in the Digital Marketplace

    December 2001 | Research Report

    Done in collaboration with a Working Group of branding / marketing executives from 12 U.S. companies, this study examines how major firms are adjusting their branding strategies to embrace the Web as a new communications channel.

  12. Customer Relationship Management: New Ways of Keeping the Customer Satisfied

    August 2001 | Research Report

    This report examines planning and implementation practices for Customer Relationship Management and pinpoints keys to success among B2C and B2B practitioners across a range of industries.

  13. Why All the Uncertainty, Fear and Doubt? Are Mergers and Acquisitions Bad for Workers?

    June 2001 | Research Report

    This study examines the effects of ownership changes on employment, wages, and plant closing for the entire U.S. manufacturing sector for the period 1977-1987.

  14. Post-Merger Integration: A Human Resources Perspective

    September 2000 | Research Report

    Employees in both acquiring and acquired companies are the least visible constituency in the merger process, raising questions about assertions by top management that people are their most important assets.

  15. Employee Communication During Mergers

    June 2000 | Research Report

    During a merger, the new strategic directions, business priorities, organization dynamics, and values combine with employees' strong personal concerns to create an enormous demand for accurate and timely information.

  16. Speed: Linking Innovation, Process and Time to Market

    May 2000 | Research Report

    How can companies leverage the networking opportunities afforded by web links to employees, customers, suppliers, and other partners, to work smarter, move faster, and gain competitive advantage?

  17. Valuing People in the Change Process

    March 2000 | Research Report

    Business leaders must wear many hats to manage change well; they must know if employees are change-oreinted and anticipate and prepare for the next big change.

  18. Implementing a Post-Merger Integration

    January 2000 | Research Report

    Executives and business experts discuss some of the global trends in M&A and share their experiences in developing a strategic context for M&A integration, creating a corporate culture, and measuring integration success.

  19. Post-Merger Organization Handbook

    June 1999 | Research Report

    Your company's just been merged. Now how do you blend your staffs, operations, and resources to make it work? The answers are here.

  20. Understanding Productivity Growth: Entry, Survival, and the Competitive Process

    February 1999 | Research Report

    Do new plants outperform old plants? According to analysis in this report, the answer is yes.

  21. Continuing Search For Performance Excellence

    December 1998 | Research Report

    Learn from the experiences of companies who've instituted performance-excellence initiatives, and take a look at the future in this field.

  22. Investing in Profitable Customer Relationships

    October 1997 | Research Report

    Companies are discovering that loyal customers are profitable customers. The challenge is deiciding which customers and products to invest in when looking to increase loyalty.

  23. Total Quality Journey

    June 1997 | Research Report

    Executives who attended The Regional Malcolm Baldridge Award conferences say the feedback they receive is worth more than winning.

The Conference Board Review

  1. When Innovation Isn't: By pursuing breakthroughs less indiscriminately, we may just get more of them.

    October 2013 | The Conference Board Review

    The first step to bridging the innovation gap is to cease labeling every new initiative as "innovation."

  2. Who's in Charge Here? Bossless organizations can teach you how to be a better boss.

    October 2013 | The Conference Board Review

    Bossless companies, with minimal internal management structure, have a great deal to teach managers in conventional organizations.

  3. Do Your Customers Trust You?

    July 2012 | The Conference Board Review

    Q&A with Don Peppers and Martha Rogers, authors of "Extreme Trust: Honesty as a Competitive Advantage."

  4. First Customers

    July 2011 | The Conference Board Review

    In a new market, you need to secure a foothold. World domination can come later.

  5. Connecting to Customers

    February 2011 | The Conference Board Review

    Corporate leaders too often keep their distance from the people that are the most important.

  6. Clicking With Customers

    May 2009 | The Conference Board Review

    There's a difference between online presence and online marketing.

  7. Restoring Quality

    May 2009 | The Conference Board Review

    Subir Chowdhury implores America to change its mindset.

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