Measuring More Than Efficiency

  • Authors:
    Stephen Gates
  • Publication Date:
    January 2005
  • Report Number:
    R-1356-04-RR

Most companies are not making significant use of human capital measures to meet strategic targets or key performance indicators (KPIs), but say they intend to use such measures within the next three years. However, successfully implementing these metrics will mean overcoming challenges such as HR professionals having an incomplete understanding of the links between measures and KPIs. Case studies and examples provide insight into how numerous companies have successfully conquered this and other challenges.

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  • Human Capital
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