The Business Environment Abounds with Angry Questions: How to Answer a Zinger

Many employees, and especially those just entering the work force, have a low tolerance for office speak, euphemisms, circumlocutions, or spin of any kind. Many
leaders mistakenly believe it is enough to present the facts concisely and in logical order to answer questions satisfactorily. They are mistaken. You must appeal to both the head and the heart. In addition to a general guide to handling difficult questions, this Executive Action also offers an eight-step guide to improving communication during Q&A sessions