As business becomes increasingly online—global, commoditized, instantaneous, 24/7, and collaborative—outsourcing is becoming less a cost-saving gambit and more an overall context for business. This study, based on the input of top executives from 52 companies in the United States and Europe, examines the success factors and "next practices" in IT and business process outsourcing.

Topics Covered:

• Outsourcing Practice Today
• Managing Outsourcing
• Lessons Learned

Special Features:

• Summary of key findings
• Profile of survey respondents
• More than 15 tables and charts