The U.S. outsourcing market has more than tripled since 1996; in Europe, it is expected to grow by 25 percent from 1998 to 2003. This report, based on a survey of 150 IT and business executives, looks at how information technology is leading this charge.

Findings include:

• the percentage of IT and business executives surveyed who outsource some IT and business functions
• the functions most likely to be outsourced
• how satisfactory the executives rate outsourcing
• key reasons for outsourcing
• the most important criteria for choosing a service provider
• how many of the respondents would outsource again, and what they said they would do differently

Special features:

• a summary of key findings
• 14 color graphs illustrating results