Companies around the world have begun to make real business contributions through practices associated with knowledge management (KM) and organizational learning (OL). This report, based on a survey and Working Group discussions, takes an empirical look at knowledge management and organizational learning efforts occurring inside large companies.

Topics covered:

• linking learning and knowledge management
• implementing KM and OL
• approaches and tools for KM and OL
• knowledge leadership
• overcoming barriers: lessons still being learned
• the future of learning and knowledge management

Special features:

• the company experiences of BP Amoco, Shell Oil Company, Sonera Corporation, PricewaterhouseCoopers, the U.S. Postal Service, and Weyerhaeuser
• recommended reading and Websites
• a one-page executive summary