The Continuing Search For Performance Excellence

This report examines the ongoing search for performance excellence in the United States and Europe. Case studies, based on presentations of conference participants, outline the various experiences organizations have undergone as they adopted performance-enhancement programs. Problems solved, benefits gained, and lessons learned are discussed, and a brief look ahead at likely future requirements is offered. Participating organizations include AT&T, Hewlett Packard, and the European Foundation for Quality Management. (32 pages)