Sourcing at Home: Is the United States a Viable Component of a Global Services Portfolio?
Global services delivery is now at the 3.0 stage as organizations expand the concept of value beyond simply squeezing provider rates or moving to a lower cost location. The members of The Conference Board Global Business Services Council took a long look at the current state of offshoring and concluded that, all things considered, they’re unlikely to exit their offshore locations en masse or aggressively alter their current footprints, despite the challenges inherent in offshore delivery. However, they believe that the United States can be a viable “and/also” sourcing destination and a component of their delivery frameworks.
Member organizations can view the entire article by logging in and then clicking the download button on the right side of this page. If you are not a member and would like a copy please call Customer Service at 212 339 0345 (hours: 8:30 a.m. - 5:30 p.m. ET Monday-Friday) or e-mail at firstname.lastname@example.org