How Teleworking Works Best: A Practical Guide for Managing Teleworkers

  • Authors:
    Susan Stewart
  • Publication Date:
    October 2013
  • Report Number:
    A-0417-13-EA

Telework is increasingly a component of organizational workforce structures because it can provide reduced costs and many other advantages. Telework may, however, be a terrifying prospect for one group: the managers whose job it is to lead a dispersed workforce. The good news is that the shift from “management by walking around” to “management by connecting around” does not require a manager to reinvent her job, but it does require a shift in her perception. Successful managers of teleworkers are those who have learned to manage the work and not the workers, and communicate regularly and mindfully with all workers.

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