Best of The Conference Board: Customer Experience and Loyalty

  • Publication Date:
    September 2013

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Topics We Discuss

Creating Indelible 1-1 Customer Experiences (40:11)
Chris Zane, World Famous Zane Cycles

How Technology is Transforming the Customer Experience (28:30)
Bob Lord, Razor Fish

A CEO Perspective on Transforming Business by Connecting with Customers (21:25)
Joe Taylor, Panasonic Corporation of North America
Jim McCann,

Understanding the Customer of the Future (14:12)
Dan Berta, Fairfield County Bank
Chris Artinian, Morton’s Restaurant Group, Inc.
Jeff Keltner, Google Enterprise, Google

Will Your CEO Buy Your Pitch? (16:24)
Fernando Aguirre, Chiquita Brands International

Run Time: approx. 121 minutes


Best of the Conference Board DVD ( pgs)
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