Openers: Metrics and Micromanagement
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Top executives remain enamored of assessment and quantification, aiming to foster accountability and control expenditures by requiring ever more frequent installments of Excel sheets and PowerPoint slides, loaded with columns of figures and zigzag charts. Even if no one actually looks closely at those sheets and slides, the process is seen as a net good—it gets people to maintain focus on the important measures, right? But constant demands imply a lack of trust and a lack of respect for people’s time.