Features

Departments

The Secrets of Performance Appraisal
By Dick Grote
Companies that have realized the importance of employee evaluation guard their review processes as carefully as the formula for Coca-Cola. A few, however, were willing to share their secrets.
Mixed Signals
By Mitchell Lee Marks
Of all the times you've seen the catchphrase "merger of equals" under a photo of two smiling CEOs, how often has it become clear a year later that what actually happened was an acquisition? Here's why it's important to be clear about the difference from the beginning.
Culture Shock in America?
By Martha Finney
American companies expect to provide support for the U.S. citizens they send overseas, but they're less clear on what to do for the citizens of the world that they bring to the land of baseball and apple pie.
The Perfect CEO . . .
By Charles H. Ferguson
. . . doesn't exist, unfortunately. The founder of a hot technology company that suddenly needed new leadership explains how he learned that lesson the hard way.
Condition Critical
By Philip L. Polakoff and David G. Anderson
Managed care has been under fire for some time now, but employers have been challenged in their attempt to find an alternative. Our authors offer one: managed health.

Openers
By A.J. Vogl
Do I "Radiate Authority"?
Fast Forward
By Randall Poe and Carol Lee Courter
How sensitivity training can turn callous; what makes e-commerce retailers vulnerable to credit card fraud; why the land of the rising sun is also the land of the ringing cell phone; and more.
Executive Intelligence
By John Wareham
What are the qualities that make an executive competent?
Up the Organization
By Marilyn Moats Kennedy
The strong economy has done some very unusual things to corporate politics.
Dispatches From the Front
By John Guaspari
How your everyday role as a customer can improve your performance as a businessperson.
Research Roundup
By Robert J. Kramer
A look at the pros and cons of having an office of the chief executive.
Reviews
By William Claude Allen Jr.
There's no avoiding it: The Internet will change your business. Philip Evans and Thomas S. Wurster offer a strategic approach to dealing with the maelstrom.
Reviews
By Tom Brown
In a world of business books where chaos has become a buzzword, Bill Jensen is just looking for a little simplicity.
Manager's Tool Kit
By Kelley L. Allen
Why the right seat at a meeting can be an advantage; what to do after a great interview; how to get the most out of your microphone; and more.
Sightings
By Christy Eidson
Low Tech.

Soundings

Is Thinking a Business Activity?
By Adrian Furnham
J.P. Morgan in Silicon Valley
By Jean Strouse
To Be Boss
By Thomas J. Watson Sr. and William Wrigley Jr.
Foxes and Hedgehogs
By Arnold Brown
Figuratively Speaking
By John MacIntyre