14 - 15 November, 2012

13 November, 2012 — Pre-Conference Seminar: Shared Services Excellence through People, Culture and Efficiency

#tcbss

In order to stay competitive in a global economy companies are depending more and more on their Shared Services Organization (SSO) to drive greater productivity, improved performance, lower costs and find new avenues for value, such as innovation. As a result SSOs are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reduction. In order to effectively uncover additional value opportunities there is a pressing need to make the SSO more business relevant and tied to corporate goals to be able to move away from transaction processing and truly be an enabler of growth for the business.

During the 2012 Shared Services Conference leading practitioners from a diverse group of companies will share how they have been able to leverage their platform to deliver greater value and growth opportunities for the business, with a particular emphasis on how they have been able manage the continuous behavioral, cultural, and engagement challenges that can often plague SSOs.

The event is uniquely targeted to address the needs of both the new/emerging and mature/multi-functional SSO with specialized breakout sessions to address the specific challenges of these two groups. The event will feature:

• Expanded Roundtable Discussion-Network with peers to share challenges and solutions
• Insight into the current and future trends of shared services to be better prepared and knowledgeable in order to leverage the full range of benefits your SSO can provide
• Effective change management and employee engagement strategies to ensure you are fostering a culture that will provide sustained support of your initiatives
• Communicating and proving the value of shared services beyond cost reduction to be able to be a strategic driver of the company’s growth
• Measuring and improving customer satisfaction in order to be viewed as the provider of choice

Wednesday, November 14, 2012

REGISTRATION AND CONTINENTAL BREAKFAST 8–8:45 AM

WELCOME AND INTRODUCTION 8:45–8:55 AM
Deborah Kops, Principal, Sourcing Change

A 8:55–10 AM

“State of the Union”: Key Issues and Trends of Today’s Shared Services Organizations

Moderator
Ira Fialkow, Senior Vice President, Peeriosity
Panelists
Paul Nicolaisen, Vice President Global Shared Services, BD
Kelly Phillips, Group Executive, Shared Services Organization, Newmont Mining Corporation
Andrew Simpson, Head of Americas Business Service Center, BP North America
Brian Warnert, Director, GBS Global Operations and Financial Shared Services, General Mills

B 10–11 AM

The Shared Services Opportunity: Expanding Leverage Capacity to Drive Business Growth

Arjun Sethi, Partner, A.T. Kearney, Inc. 

NETWORKING AND REFRESHMENT BREAK 11–11:15 AM

C 11:15 AM–12:15 PM

Navigating through Culture, Complexity, and Change

Jeff Scott, Vice President, Business and Technology Strategy, Accelare

LUNCHEON 12:15-1:15 PM

D 1:15-2:30 PM

Peer-to-Peer Learning Experience: Extended Roundtable Session

NETWORKING AND REFRESHMENT BREAK 2:30-2:45 PM

Concurrent Sessions 1 target to the new/emerging shared SSO.
Concurrent Sessions 2 address the needs of the mature/multi-functional SSO.

E1 2:45–3:40 PM

Lay the Foundation Operational Excellence

Peggy Jude, Vice President, HR Shared Services, ADP

E2 2:45–3:40 PM

Three Proven Rules for Leveraging Shared Services in the New World Order

Jeff Postma, Principal, A.T. Kearney, Inc.
Alyson Potenza, Principal, A.T. Kearney, Inc.

F1 3:45–4:35 PM

Assessing Maturity: Obtain the Knowledge to Look Before you Leap

Keith Dunnell, Vice President, HR Services, Siemens Corporation

F2 3:45–4:35 PM

Capitalize on the Evolution of Global Business Services

Paul Nicolaisen, Vice President, Global Shared Services, BD

G1 4:35–5:30 PM

Performance Metrics and Customer Satisfaction – Is There a Magic Bullet?

Sue Halliday, Divisional, Vice President, Accounting Shared Services Excellence Team, Walgreens
Tony Castellano, Director of Governance, Accounting Shared Services Excellence Team, Walgreens

G2 4:35–5:30 PM

Mobilizing a Global Organization to Deliver Business Relevant Process Improvement

Bob Carroll, Vice President, Global Business Services–Client Engagement, Hewlett Packard

NETWORKING COCKTAIL RECEPTION 5:30–6:30 PM

Thursday, November 15, 2012

CONTINENTAL BREAKFAST 8–8:30 AM

H 8:30–9:20 AM

Strengthen the Brand Equity to be Viewed as the Provider of Choice

Paul Bartley, Director, Program Support Center, U.S. Department of Health and Human Services

I 9:20–10 AM

Role of the Global Process Owner in Achieving Continuous Improvement

Kelly Phillips, Group Executive, Shared Services Organization, Newmont Mining Corporation

NETWORKING AND REFRESHMENT BREAK 10–10:15 AM

J 10:15–11:15 AM

Lean Six Sigma to Drive Process Excellence and Continuous Improvement

Mary Passalacqua, Formerly, Director of Accounting Services, Sealed Air Corporation

K 11:15 AM–12:15 PM

One Size Does Not Fit All: Talent Management Equation in Delivering Business Results

Moderator
Deborah Kops, Principal, Sourcing Change
Panelists
Cindy Berry, Director Finance Organization Excellence, Unisys
Earl Pinto, Director, Administration and Resource Management, Federal Occupational Health,U.S. Department of Health and Human Services
Katie O'Neill, Director, GBS Human Resources, EMC Corporation

For speaking and sponsorship opportunities, please contact Mary Beth Reidy at marybeth.reidy@conferenceboard.org.