09 November, 2010

Registration and Continental Breakfast 8–9 am

Seminar 9 am–4 pm, Includes lunch and networking breaks

Managing the Shared Services Journey-Establishing Governance, Accountability and Metrics for Sustainable Success and Growth

Congratulations! You have completed your business case; you have obtained your buy-in; set up your service center, but now what? Do you have the proper procedures in place to manage and ensure that all of your team’s hard work will not be derailed? Have you established a set of change management procedures that will help you drive continuous process improvement? Do you have a governance structure in place? How will you expand the scope of services? The hands-on and interactive seminar will cover:

• The history of the design and implementation of their shared services organization
• Using a governance structure to engage employees while building process standardization and continuous improvement
• Driving accountability with process owners prior to implementing changes
• Applying 6 Sigma methodologies to reduce waste from process execution
• Exceeding customer expectations–from the customer point of view
• Developing shared services metrics that drive business decisions
• Ways to expand the scope of services to add more value

H. Keith Butterfield, Group Director, Americas Region, Caterpillar Inc.
Alicia Johnson, HR Manager, Reman & Components Division, Caterpillar Inc.
Matt Noe, HR Shared Services On-Site Manager, Caterpillar Inc.
Matt Sager, Americas & Global HR Services Manager, Caterpillar Inc.
Jean Vieck, Business Resource Manager – Global Finance Transformation, Caterpillar Inc.

Conference, Wednesday, November 10, 2010

The 2010 Shared Services Conference