Agenda at a Glance

A 9:15–10:30 am

Offshoring and Outsourcing Industry Update to Capitalize on Evolving Trends
Arie Y. Lewin, Professor Fuqua School of Business and Director of the Center for International Business Education & Research (CIBER), Editor in Chief JIBS and Lead Principal Investigator of the Duke Offshoring Research Network, Fuqua School of Business, Duke University
Ton Heijman, Senior Advisor Outsourcing/Offshoring, The Conference Board

B 10:30–11:30 am

Current Economic Environment and the Implications on Outsourcing Strategies
Moderator:
Peter Bendor–Samuel, Chief Executive Officer, Everest Group
Panelists:
Dana Johnson, Senior Vice President and Chief Economist, Comerica Incorporated
Rita Ennis, Senior Vice President Human Resources, PHH Corporation
Jose Iglesias, Vice President of Global Solutions, Symantec Corporation
Joe Sifferman, Senior Global Sourcing Manager, PepsiCo
Lee Coulter, Former Senior Vice President Global Shared Services, Kraft Foods

C 11:45 am–12:30 pm

Building the Organization’s Capacity for Change
Nancy Hanslowe, Vice President Global Sourcing Development, MetLife, Inc.

12:30–1:45 pm

Luncheon

D1 1:30–2:15 pm

Next Evolution Risk Management and Governance in HRO
Suzanne Manganiello, Vice President, Human Resources Risk Management and Vendor Governance, Prudential Financial

D2 1:30–2:15 pm

Agility in the Enterprise: The Business Case for Outsourcing
John Kelly, Corporate Vice President, President, Xerox Global Services North America, Xerox Corporation

E1 2:30–3:15 pm

The Future of Human Resources Outsourcing
Rita Ennis, Senior Vice President, Human Resources, PHH Corporation

E2 2:30–3:15 pm

Global Sourcing Strategy and Development
Russ Davis, Director, Global Sourcing, IPO & Operations, Tyco Flow Control

F1 3:30–4:15 pm

Optimizing the Benefits of Recruitment Process Outsourcing
Ellen Hirsch, Director, Talent Global Acquisition and HR, W.W. Grainger, Inc.

F2 3:30–4:15 pm

Implications of the Current Landscape Between Customers and Providers
Jose Iglesias, Vice President of Global Solutions, Symantec Corporation

G1 4:30–5:15 pm

Retained Verses Outsourced Functions
Tina E. Decker, Vice President, HR COEs, Best Buy, Co., Inc.

G2 4:30–5:15 pm

Licensing, Alliance and Acquisition Due Diligence and Integration
Janis L. Hall MBA, COP, C.P.M., Director, Global Clinical Sourcing Operations Johnson & Johnson Pharmaceutical Research & Development, L.L.C.

H 8:30–9:15 am

Building and Retaining the Right Team for Outsourcing Success
Angie Wallander, Chief Administrative Officer and Executive Vice President, Reddy Ice

I 9:15–10 am

Best Practices in Managing the Outsourcing or Offshoring Relationship
Steve Haas, Principal, Everest Group

J 10:15–11 am

Moving beyond Transactional Relationships to Strategic Partnerships with Providers
Melani Wilson Smith, Senior Director, Marketing & Commercial Services Procurement, Merck & Co., Inc.

K 11 am–12 noon

Closing Panel: Aligning Outsourcing with Corporate Strategy and Objectives to Maximize Benefits
John M. Kelly, Corporate Vice President, President, Xerox Global Services North America, Xerox Corporation
Angie Wallander, Chief Administrative Officer and Executive Vice President, Reddy Ice