Topics to be Addressed September 18 – September 19, 2007

The annual HRO conference will examine global patterns, HRO & RPO alignment solutions, answer these questions and provide best practices. Join your colleagues to learn about how to become more strategic in your HR and HRO planning and execution to enhance your management of your enterprise, your people, and your overall performance. Highlights include:

• Moving From Doing Service Delivery to Managing Service Providers
• Benefits Administration & Managing Health Care Costs Through Provider Relationships
• Service Quality: Identifying the Key Indicators for Outsourcing Success
• The Next Generation of HR BPO
• Change Management: Strategies to Realize the Intended Results of HRO
• Competencies & Accountabilities: Standards for Measurement
• Offshore/Outsourcing to India: Divided by a Common Language
• Service Level Agreement Lessons and Trends
• Outsourced Learning Partnerships
• What We Have Learned From 15 HRO Providers and 130 HRO Customers: Time to Share the Lessons From the Real Front Lines
• The Next Decade: Predictions