Topics to be Addressed May 3 – May 4, 2007

"Just Do It." Don't we all wish that outsourcing or offshoring IT or business processes was as simple and straightforward as Nike's award-winning ad campaign? But the reality is that regardless of where an organization is in its transformation journey — assessing options, structuring the deal, implementing the solution or managing the relationship throughout the lifetime of the contract — it needs an arsenal of strategies, tactics, methodologies and processes to achieve success. It also needs to keep a keen eye focused on its desired "future state" in order to realize the intent of the process transformation initiative…streamlined processes, reduced costs, improved service levels, increased stakeholder value and enhanced employee and customer loyalty, or any combination thereof.

The sessions during this conference — presented by the world's foremost outsourcing and offshoring authorities — will provide immediately actionable, "how-to" blueprints on how to attain and maintain success at all points along the process transformation continuum.

If you're looking for answers on how to achieve "future state" transformation, this is a conference you can't afford to miss. We look forward to seeing you in New York!

Topics Covered:

• The Transformation of the Industry
• The Rise of the "Smart Client"
• Outsourcing for Tomorrow: A World-Class Case Study from First Horizon
• New Frontiers in Outsourcing
• Business Process Outsourcing: Renewed Focus on Business Fundamentals to Ensure Sustainable Performance
• "FUD" and Effective Change Management — Overcoming Resistance and the Politics of Change
• It's Not Your Father’s Offshoring Industry Anymore
• Global Data, Global Issues
• Connected Outsourcing: The New Strategy Agenda
• A Changing Landscape — Current and Future States of the BPO and ITO Markets
• Outsourcing Governance: Software Tools for Managing Outsourcing Relationships
• Location, Location, Location…A Framework for Choosing the Right Offshoring Location